info@teapeople.co.uk +44 (0) 118 950 8728

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                             Free UK wide delivery on all orders above £35

                                               Write to us for wholesale/trade price list 

Frequently Asked Questions


 

We have put together some frequently asked questions below. But if there's anything that is not listed here, then please write to us at info@teapeople.co.uk and we will get back to you as soon as we can.

Company & Social commitment FAQ

1. Why the name Tea People?

When we first came up with the business idea, a group of university students volunteered to help us with some of our initial branding and creative activities. In order to bounce off different ideas and views they created a closed Facebook group and called it ‘Tea People’ as we were yet to find a suitable name for the venture. For a very long time after that we kept thinking of different names, but couldn’t find anything that really caught our fancy. Finally we had this light bulb moment when someone suggested ‘Hey! We’ve got this Facebook group called Tea People and a lot of people have started to refer to the venture by this name, so how about calling it ‘Tea People’. And the rest as they say is history. This Facebook group has since been turned into an open group which you can join by clicking here.

Click here to read Our story.

2. What is a social enterprise?

A social enterprise is a business that generates income for the greater good of the society or the environment rather than to merely distribute it to the shareholders. There is no official definition of a social enterprise, but the one put forward by the UK government states that ‘a social enterprise is a business with primarily social objectives whose surpluses are principally reinvested for that purpose in the business or in the community, rather than being driven by the need to maximise profit for shareholders and owners'.

The Social Enterprise Mark requires businesses to spend at least 50% of their profits or surpluses for a social or environmental cause, in order to qualify for the social enterprise certification and this is exactly what we are doing.

3. Is Tea People Fairtrade certified?

No, we are not Fairtrade, but much more than that. The concept of fair-trade was created to protect the interest of small farmers and to make sure that they get a fair price for their produce. Most tea gardens are however owned by wealthy individuals or corporations that manage to sell their teas at a premium due to the demand supply gap for high quality teas. The poor in the tea gardens are the workers and the labourers who subsist on a less than adequate daily wage and would gain little or no benefit from the fair-trade certification bestowed onto their employers.

4. I do not want to buy any teas at the moment, but would like to contribute towards Tea People’s cause of educating the underprivileged. How do I do that?

We would gratefully accept any donations made towards our cause. You can do so by going to our Giving back page and clicking on the Donate button at the bottom of the page.

5. Will there be an opportunity for us to visit the tea gardens from where you source your tea?

Tea tourism is gaining in popularity as lot of tea lovers aspire to get close to the source of their favourite brew, spend some time in the lush green surroundings of the amazingly beautiful tea gardens and learn about tea production and the lives of those that bring this ‘nectar of gods’ to you.

We at Tea People have plans to launch our own Darjeeling Tea tourism packages which will be a unique opportunity for all tea lovers. In the meantime, please let us know of your interest by writing to us at info@teapeople.co.uk and we will let you know when we are ready.

 

Tea & Health FAQ

1. How much caffeine is there in a cup of tea?

The level of caffeine in a cup of tea can be anything between zero to 80mg depending mainly on the type of tea, but also on the quantity of tea leaves used, water temperature and the steeping time. Here is an indicative guideline for the level of caffeine per cup for different types of tea:

Black                                    : 27 to 35mg

Oolong                                 : 20 to 30mg

Green                                  : approx. 20mg

White                                   : approx. 15mg

Pu-erh                                 : 27 to 35mg

Matcha                                : approx. 68mg

Yerba Mate                         : approx. 80mg

Herbal and fruit teas           : Nil

In comparison to this, the amount of caffeine in a cup of coffee could range from 65mg to 175mg.

2. Are Tea People teas organic?

We are not organically certified. We do however buy tea from gardens that are organic as long as they meet our high standards of quality.

Our key focus is to buy the best tea from gardens and growers that are not only producing the highest quality but are also more environmentally and socially responsible. Hence some of our teas are organic, while others are not.

3. Do teas really help in losing weight?

The weight loss properties of tea are attributed to the presence of caffeine, a natural stimulant and catechins called epigallocatechin gallate or EGCG in them which are said to reduce the amount of fat absorbed by the gut and speed up the body’s metabolism. However, there is limited scientific evidence to prove the weight loss properties of tea owed to these compounds, which incidentally are found in all teas rather than just green tea as they all come from the same plant Camellia sinensis. But one thing is certain that substituting tea for other high calorie or carbonated drinks would invariably result in lowering the amount of calories consumed and hence aid weight loss. After all tea consumed without milk, sugar or other additives is a zero calorie drink.

Click here for more info on Health Benefits of Tea

4. Are teas gluten free?

All traditional plain teas, i.e. black, white, green, oolong, pu-erh and matcha are gluten free as they are made from the leaves of the plant Camellia sinensis which is not related to wheat, barley or rye. However one would need to be more careful with Flavoured and Herbal teas as sometimes some of the ingredients or flavouring agents in them may be gluten-grain based. So please check the ingredients before consuming these teas.

5. What is the difference between herbal tea, flavoured tea and plain or regular tea?

To be technically correct, the only beverages that can be called tea are those which are made from the leaves of the ‘tea’ plant, i.e. Camellia sinensis. These can be plain teas like black, green, white, oolong, pu-erh or the matcha or any of these teas with added flavours. For example, adding bergamot flavour to normal black tea produces a flavoured black tea called Earl Grey.

Any beverage made out of a non tea plant is called ‘herbal tea’ or ‘tisane’. Examples of these include Mint tea, Rooibos tea, Yerba mate, Camomile tea, etc.

Click here for further info on different types of tea.

6. Do any of your teas contain allergens?

We have listed the ingredients of all our teas. If you have any concerns, please refer to it before consuming.

7. Are teas vegetarian/vegan?

Yes, all teas are vegetarian and vegan as long as you are having them without milk or cream.

8. Are there any teas one should avoid when pregnant/breastfeeding?

The U.S. National Institutes of Health recommends that pregnant women not consume camomile tea because camomile can cause uterine contractions which may lead to miscarriage.

Most other teas are considered safe but we would suggest you to take advice from your GP or Health visitor if you have any concerns about drinking tea or any of the ingredients when you are pregnant or breastfeeding.

9. What is the shelf life of tea?

The shelf life of tea varies depending on the type of tea and storage conditions. For maximum freshness, it is recommended that you store your tea in an air tight container or a sealed foil bag in a dry place free of moisture.

As a general rule of thumb, we suggest you follow these guidelines:

  • Herbal teas and teas which contain fruits and nuts must be consumed within 6 months of purchase.
  • Traditional plain teas can be consumed within one year of purchase.


Shopping FAQ

1. What are your delivery charges?

For UK customers

We offer FREE DELIVERY on all orders over £35.00 and charge only £3.50 for delivery on all other orders.

For International customers

Europe : £6.50 per delivery

All Zone 1 countries including USA & Canada: £10.00 per delivery

Zone 2 countries including Australia and Singapore: £12.50 per delivery

Charges may vary for big international orders.

2. What is Tea People’s return policy?

We hope that you would be totally satisfied with our products. However, if you are unhappy with a product for any reason then we would be pleased to process a full refund including the postage if levied, as long as you let us know within 7 working days of receiving the product.  Also we would expect you to return the product to us within 28 days in perfect condition, in its original packaging and with proof of purchase. You will be responsible for the cost of returning the products to us unless the goods delivered were incorrect or faulty, in which case we will reimburse the cost incurred by you to send it back to us.

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Click here for our Delivery and Returns policy.

3. Is it safe to provide my credit/debit card online while buying from the Tea People website?

 Yes, it is. We use the SSL encryption to protect any sensitive information that you submit online. Moreover we are currently using the PayPal gateway in order to process all payments, which means that your credit/debit card details are held by PayPal which is a well known organisation offering a very reliable and secured payment processing service.

4. I would like to leave feedback. How do I do that?

We would love to hear from you and would welcome any feedback that you may want to provide. If your feedback is about a particular tea or product that we sell, then please select the product and leave your feedback under the Review section. Otherwise you could jot down your comments on the Contact us page. Alternately you could write to us at info@teapeople.co.uk

5. I would like to see a particular tea in my favourite online tea store. How do I recommend that?

Please let us know through the Contact us page or write to us at info@teapeople.co.uk. If we feel there is enough demand then we will certainly add it to our product list.

6. How soon can I receive my products once I place the order?

Standard orders are usually dispatched within 48 hours, but please allow 5 – 7 working days from the date of order.

Please click here for our Delivery and Returns policy